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Help
Support
Stuck, confused or found a bug? Email us. A real person reads every message.
Email support@tasktots.com. Write from the address on your account if it is about your data. We usually reply within two business days, often sooner.
Helpful to include: whether you are on the web or the iPhone app, what you expected, what happened instead, and a screenshot if you have one. Never send your password or PIN.
Quick fixes
I forgot my parental PIN
Open Settings on the parent side and choose "Forgot PIN". You confirm it is you by signing in again (with your password, Google or Apple), then choose a new PIN. Nothing else about your family changes.
If the device is stuck in Kid Mode, sign in to TaskTots on another phone, tablet or browser, reset the PIN in Settings there, then enter the new PIN on the first device. The reset is not offered on the Kid Mode lock screen, so a child cannot use it.
I am not getting approval emails
If you signed up with an email and password, confirm the address first: click the link in the email we sent when you created the account. The parent dashboard shows a "Confirm your email" banner with a Resend button until you have. We do not send approval emails to an address nobody has confirmed. Also check the Notifications card in Settings, and your spam folder.
I forgot my password
Use "Forgot password?" on the sign-in screen and we will email you a reset link. If you signed up with Google or Apple there is no TaskTots password: just use that button again.
A chore or drill is stuck "waiting"
Items a kid marks done wait for a parent to approve them, in the Parent Dashboard under Approvals. Approving awards the points; sending it back with a note puts it back on the kid's list.
I am not getting notifications
Approval emails and iPhone push notifications can each be turned on or off in Settings. For push, also check that TaskTots is allowed in iOS Settings, Notifications. Email can land in spam the first time; the sender is no-reply@tasktots.com.
Kid Mode is on and I cannot get out
Tap the lock button and enter your PIN. Too many wrong tries locks it for a short while; wait, then try again. If you have forgotten the PIN, see I forgot my parental PIN above.
Your data
- Delete a kid: Parent Dashboard, the kid's profile, Delete. Their chores, rewards, points and history go with them.
- Delete your account: Settings, Privacy & data, Delete account (web) or Settings, Delete Account (iPhone). If you are the only parent, the whole family is deleted. It cannot be undone.
- Get a copy of your data or ask us anything else about it: email support from your account's address.
Details are in the Privacy Policy.
The apps
- Web: tasktots.com works in any modern browser. On a phone or tablet you can add it to your home screen.
- iPhone and iPad: the iPhone app is coming soon. Until then, add the web app to your home screen; your account carries over the day the app lands.
- Android: use the web app, added to your home screen.
More
The FAQs cover getting started, PINs, kids and pricing. Feature ideas and bug reports are welcome at the same email address; TaskTots is built by a parent who uses it every day and reads all of it.